Information We Collect
We collect information you provide directly to us (e.g., name, email, phone) when you contact us, request a demo, or create an account. We also collect technical and usage information such as IP address, device identifiers, pages viewed, referral URLs, and cookie identifiers for analytics and security.
Categories
- Account and contact information.
- Usage data and diagnostic logs.
- Cookies and similar technologies.
- Communications content you send to us (support requests, feedback).
How We Use Data
- Provide, personalize, and maintain our services.
- Respond to inquiries and support requests.
- Analyze and improve site performance and content.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations and enforce our terms.
- With your consent, send updates, newsletters, or marketing.
Legal Bases
Where required by law (e.g., in the EEA/UK), we process personal data under these legal bases:
- Contract: to provide the services you requested.
- Legitimate interests: to secure and improve our services, and communicate essential updates.
- Consent: for optional analytics and marketing cookies or communications.
- Legal obligation: for record keeping and compliance.
Sharing and Processors
We share information with service providers acting on our behalf under data processing agreements. We do not sell personal information.
Typical Recipients
- Hosting and cloud infrastructure providers.
- Analytics providers (subject to your consent).
- Customer support and communication tools.
- Payment and billing processors (if applicable).
- Regulators or authorities when legally required.
Data Retention
We retain personal data only as long as necessary for the purposes described above, including satisfying legal, accounting, or reporting requirements. Retention periods depend on the type of data, applicable laws, and our operational needs.
Security
We implement appropriate technical and organizational measures to protect personal data, including encryption in transit, restricted access, and continuous monitoring. However, no method of transmission or storage is completely secure.
International Transfers
Where data are transferred across borders, we rely on appropriate safeguards such as Standard Contractual Clauses, and we assess local laws and practices to protect your information.
Children
Our services are not directed to children under the age of 13 (or the age defined by local law). We do not knowingly collect data from such children. If you believe a child has provided us personal data, contact us and we will take appropriate steps.
Cookies
We use essential cookies and optional analytics cookies. You can manage preferences in the cookie settings panel.
Types of Cookies
- Essential: required for core site functionality and security.
- Analytics: help us understand how the site is used to improve performance.
- Marketing: personalize content or measure the effectiveness of campaigns.
Your Rights
Depending on your location, you may have rights to access, rectify, delete, restrict, or port your data, and to object to certain processing. When processing is based on consent, you can withdraw it at any time without affecting prior processing.
California and EEA Notices
- Right to know/access, correction, deletion.
- Right to object or opt-out of certain processing.
- Right to non-discrimination for exercising your rights.
Changes
We may update this policy from time to time. Material changes will be indicated by updating the “Updated” date and, where appropriate, additional notice.
Contact
Email: [email protected] • Phone: +1 (415) 368-9472
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